KENT Stationery

Shipping & Returns

Shipping Policy

Shipping Methods and Carriers: The policy should outline the available shipping methods, such as standard shipping, expedited shipping, or overnight shipping. It may also mention the shipping carriers that the retailer uses to deliver orders, such as FedEx, UPS, or USPS.
Shipping Costs: Clearly state how shipping costs are calculated. Some retailers may offer free shipping for orders above a certain threshold, while others may charge a flat fee or calculate shipping based on factors like order weight, size, or destination.
Delivery Timeframes: Provide estimated delivery timeframes for each shipping method, both within the retailer's domestic region and for international orders. This information helps customers understand when they can expect their stationery to arrive.
Order Processing Time: Indicate the time it takes for orders to be processed before they are shipped. This includes any time required for order verification, packaging, and preparing the package for shipment. It's helpful to mention whether processing time is affected by weekends, holidays, or special promotions.
Tracking and Notifications: Explain whether order tracking is available and how customers can access tracking information. Additionally, clarify if email notifications or updates are sent to customers at various stages of the shipping process, such as when the order is confirmed, shipped, or out for delivery. This keeps customers informed about their order's progress.
Shipping Restrictions: Specify any shipping restrictions that may apply to certain stationery items. This could include restrictions on international shipping due to customs regulations or limitations on shipping hazardous materials. It's important to communicate any product-specific restrictions clearly.
Return Policy: Although not directly related to shipping, it's common for shipping policies to mention the retailer's return policy. This includes information on how to initiate a return, any time limitations, and whether the customer is responsible for return shipping costs.
Customer Support: Provide contact information or instructions for customers to reach out to the retailer's customer support team regarding shipping-related inquiries or issues. This helps ensure that customers can easily seek assistance when needed.

Return & Exchange Policy

Eligibility and Timeframe: The policy should specify the eligibility criteria for returns and exchanges. This may include requirements such as the condition of the item, whether it has been used or opened, and the timeframe within which returns or exchanges must be requested. Commonly, this timeframe ranges from 14 to 30 days from the date of delivery.
Initiating a Return or Exchange: Outline the process for customers to initiate a return or exchange. This may involve contacting customer support, filling out a return/exchange form on the retailer's website, or using an online return/exchange portal. Provide clear instructions on the steps to follow.
Return Shipping: Clarify whether the customer is responsible for return shipping costs or if the retailer provides prepaid shipping labels. It's also helpful to mention any specific guidelines for packaging the returned items.
Refunds and Store Credit: Explain how refunds or exchanges are processed. If a refund is issued, specify the method of reimbursement, such as crediting the original payment method or providing store credit. If an exchange is offered, describe the process for selecting a new item.
Exceptions and Non-Returnable Items: Identify any items that are not eligible for returns or exchanges. This may include customized or personalized stationery, opened software or digital products, or items that are non-refundable for hygiene reasons (e.g., pens, markers).
Condition of Returned Items: Outline the expected condition of returned items. For example, some retailers may require the items to be unused, unopened, and in their original packaging, while others may accept lightly used or opened items as long as they are in resalable condition.
Damaged or Defective Items: Explain the process for handling damaged or defective items. This may involve providing photographic evidence, contacting customer support, or following specific instructions to resolve the issue.
Customer Support: Provide contact information or instructions for customers to reach out to the retailer's customer support team regarding returns and exchanges. This ensures customers can easily seek assistance and have their questions answered.