KENT Stationery

Terms of Service

These Terms of Service ("Terms") govern the use of our stationery website ("Website"). By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before using the Website.

1. Website Use

1.1 Eligibility: You must be at least 18 years old or have the necessary legal capacity to enter into a binding contract in your jurisdiction to use our Website. By using the Website, you represent and warrant that you meet these eligibility requirements.

1.2 Account Creation: Some features of the Website may require you to create an account. You are responsible for providing accurate and complete information during the registration process and maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

1.3 Prohibited Activities: You agree not to engage in any activities that may disrupt or interfere with the proper functioning of the Website, including but not limited to:

a) Using any automated means, such as bots or scripts, to access, scrape, or interact with the Website;
b) Uploading or transmitting any viruses, malware, or other harmful code;
c) Attempting to gain unauthorized access to any portion of the Website or its systems;
d) Impersonating any person or entity or falsely representing your affiliation with any person or entity.

1.4 Content Ownership: All content on the Website, including text, images, graphics, logos, and trademarks, is the property of their respective owners and protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Website without the prior written consent of the respective owner.

2. Product Information

2.1 Product Descriptions: We strive to provide accurate and up-to-date information about our stationery products ("Products"), including descriptions, pricing, and availability. However, we do not warrant that the descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.

2.2 Product Pricing: Prices for Products are subject to change without prior notice. The prices displayed on the Website are in the currency specified and do not include any applicable taxes or shipping charges, unless otherwise stated.

2.3 Product Availability: Product availability is subject to change, and certain Products may have limited quantities. We reserve the right to limit the sales of our Products to any person, geographic region, or jurisdiction.

3. Ordering and Payment

3.1 Order Placement: By placing an order through our Website, you are offering to purchase Products subject to these Terms. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that violate these Terms or are suspected of fraud.

3.2 Payment: All payments for Products must be made using the designated payment methods available on the Website. By providing your payment information, you represent and warrant that you have the necessary authorization to use the selected payment method.

4. Shipping and Delivery

4.1 Shipping: We will make reasonable efforts to process and ship your order within the specified timeframes. Shipping costs and estimated delivery times will be provided during the checkout process and may vary based on your location and the selected shipping method.

4.2 Risk of Loss: The risk of loss or damage to the Products passes to you upon our delivery of the Products to the shipping carrier. We are not responsible for any delays, loss, or damages that may occur during transit.

5. Returns and Refunds

5.1 Return Policy: If you are not satisfied with your purchase, you may be eligible for a return or exchange in accordance with our return policy. Please refer to our Returns and Refunds policy, which is incorporated by reference into these Terms, for more information.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or related to your use of the Website or the purchase of Products.

7. Indemnification

7.1 You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with your use of the Website, violation of these Terms, or infringement of any third-party rights.

8. Governing Law and Dispute Resolution

8.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where we are based, without regard to its conflict of laws principles.

8.2 Any disputes arising out of or in connection with these Terms shall be resolved through arbitration in accordance with the rules of the designated arbitration authority in the jurisdiction. The language of the arbitration shall be [insert language], and the seat of arbitration shall be [insert location].

9. Modifications to the Terms

9.1 We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of modifications constitutes your acceptance of the revised Terms.

10. Severability

10.1 If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

Please review our Privacy Policy, which explains how we collect, use, and protect your personal information in connection with your use of the Website.

Return & Exchange Policy

Eligibility and Timeframe: The policy should specify the eligibility criteria for returns and exchanges. This may include requirements such as the condition of the item, whether it has been used or opened, and the timeframe within which returns or exchanges must be requested. Commonly, this timeframe ranges from 14 to 30 days from the date of delivery.
Initiating a Return or Exchange: Outline the process for customers to initiate a return or exchange. This may involve contacting customer support, filling out a return/exchange form on the retailer's website, or using an online return/exchange portal. Provide clear instructions on the steps to follow.
Return Shipping: Clarify whether the customer is responsible for return shipping costs or if the retailer provides prepaid shipping labels. It's also helpful to mention any specific guidelines for packaging the returned items.
Refunds and Store Credit: Explain how refunds or exchanges are processed. If a refund is issued, specify the method of reimbursement, such as crediting the original payment method or providing store credit. If an exchange is offered, describe the process for selecting a new item.
Exceptions and Non-Returnable Items: Identify any items that are not eligible for returns or exchanges. This may include customized or personalized stationery, opened software or digital products, or items that are non-refundable for hygiene reasons (e.g., pens, markers).
Condition of Returned Items: Outline the expected condition of returned items. For example, some retailers may require the items to be unused, unopened, and in their original packaging, while others may accept lightly used or opened items as long as they are in resalable condition.
Damaged or Defective Items: Explain the process for handling damaged or defective items. This may involve providing photographic evidence, contacting customer support, or following specific instructions to resolve the issue.
Customer Support: Provide contact information or instructions for customers to reach out to the retailer's customer support team regarding returns and exchanges. This ensures customers can easily seek assistance and have their questions answered.